MFA Multi-Factor Authentication

This guide serves as a “How To” reference for users to access and set up their (MFA) Multi-Factor Authentication Account. Below is a summary of the steps you can expect:

1. New User Login and Setup
2. Complete User Setup and Authentication pick only one:
              via Phone Call           
              via Mobile App
3. Setting Security Questions
4. Logging In with Security Questions/One-Time Bypass
5. Accessing MFA-Enabled Resources
   PeopleSoft, Citrix Access Gateway (CAG), VPN
6. Resetting your MFA pin or phone number

Important: Please begin this process without interruption, it will take approximately 15 min. otherwise you will be locked out.

New User Login and Password Change

Important: Please begin this process without interruption, it will take approximately 15 min. otherwise you will be locked out.

1. Open Internet Explorer and type the following URL:
     mfa.baptisthealth.net 
2. The link takes you to the MFA User Portal site where you can complete your account setup.
3. Enter your Active Directory Username and Password you were provided.
4. Click the Log In button.




5.  After clicking Log In button, you will be prompted to change your password.



Password:
· Must be at least 12 characters
· It cannot contain your name
· It must have at least 3 of the following; Uppercase, Lowercase, Number, or Non-numeric characters.

6. Your permanent password has been created!  Please remember your permanent password you will use this password going forward.
7. The next step requires you to select a method for MFA.  Please select the method you prefer.

Note: If you logged out after changing your password and did not finish your MFA registration, then you will not be able to log back in and you will get the following message.

For Employees and New Hires Only:
You must contact the Password Reset Line at 786-565-4569 and provide the Employee Information details from your Welcome email. They will reset your password for you. The Password Reset Line is available 24/7.

Vendor and/or Consultants:
Please contact the Bou have been working with to have them get the password reset.